Privacy notice

Published service notice.

Version: 2026-10-13

Privacy officer and support

SinglesHub is operated by an individual owner, who is responsible for the protection of personal information and handles privacy requests. For privacy matters, account concerns or complaints, contact Support@SinglesHub.ca.

What we collect and why

Account email and password authentication data let you sign in and recover access. Your birth date supports the 19+ restriction; other members see your age, not your birth date or email. Your first name, photo, bio, privately selected city, gender, matching preferences, relationship intention, interests, optional smoking/drinking/activity details and optional family information support discovery and matching. Some of these details are sensitive. You explicitly consent to their use for matching and their display as described below.

We use a selected city or, with your browser permission, coordinates rounded to 0.01 degrees for distance filtering. The selected city and stored coordinates are not returned in other members’ profile responses. Profiles show your province and an approximate distance, not your selected city. You can choose whether to share your city later in a private conversation. Information you put in your bio or messages remains visible to its intended recipients. Approximate distances can still help someone infer your area. Choose a city instead of location permission if you prefer.

Who can see your information

Eligible signed-in members can see your discovery profile. Your preferences are used for matching and are not displayed as a separate public field. Likes are visible to their recipients. Conversations are accessible to participants; the operator may access service records to investigate abuse, resolve support requests or meet legal obligations. Reports are available to authorized moderators; reported members do not receive the reporter’s identity through the report interface. Profiles are not public search-engine pages.

Invitations, rewards and introductions

Community activity summaries group completed, discoverable profiles active in the last 14 days by city, in bands of five; smaller groups are not displayed. A community watch is stored on your browser and provides in-app growth updates when you return, not email or push notifications. We record qualifying referral account references, reward redemptions, active UTC days and membership milestones to calculate Sparks and prevent duplicate awards. These records are private to your account and the operator. Your selected cosmetic details are visible with your profile. Message reactions are visible within their conversation. Optional profile mood capsules and prompt-card colours appear on your profile; chat colours change your own display. You can hide optional profile decorations from your own Discovery view. An introduction Wave or note is visible to its recipient with your like; the recipient can disable introductions, pass or block. Notes do not open unrestricted conversations. Reward records and introductions are removed from the active database when their associated account is deleted.

Service providers and processing locations

Cloudflare provides hosting, country information and spam protection. Supabase provides authentication, database and private photos. The configured transactional email provider delivers password recovery emails. Google Fonts supplies the typefaces loaded by your browser and receives the technical information needed for that request. These providers may process information outside Canada, where other laws may apply. Choosing a Canadian database region (currently ca-central-1) does not make every service operation Canadian. We do not sell profile data or use it for behavioural advertising in this launch.

Retention and deletion

Profiles, likes and messages are retained while the account exists, subject to service limits. Account deletion removes the profile, photo, likes, blocks, matches and associated messages from the active application. Reports are kept for up to one year for safety review, with account references removed when accounts are deleted; free-text details may still identify people. The operator must minimize unnecessary identifying details. Provider logs and any separately protected backups follow their documented retention. Any legally required preservation must be documented and disclosed when permitted.

Waitlist data is kept for up to one year unless you withdraw consent sooner. Request removal using the privacy contact. Hashed rate-limit records expire after approximately one day. Sample-mode information stays in your browser until you delete it through the sample profile settings or clear browser storage.

Digital gifts and pet details

Optional pet types and counts appear on your member profile. Digital Spark gifts record the sender, recipient, gift type, point cost and delivery time. Gifts are shown to their recipient and included in account exports. You can turn incoming gifts off in Profile and block unwanted contact. Gift records are removed when either account is deleted.

Your choices and rights

You can edit your profile, use city-based location, pause discovery, block users, export account data and delete your account. Contact support in English or French to request access, correction, consent withdrawal or waitlist removal, or to raise a privacy complaint. We respond to access and correction requests within 30 days, subject to applicable law. We will verify requests proportionately before disclosing account information. Withdrawing information needed for matching may require pausing or deleting the account.

Language and consent records

The English/French setting is saved in browser storage and a one-year language cookie, and in your account when signed in. We record the accepted terms and privacy versions, date, interface language, contract language, express English contract choice when applicable, and sensitive matching consent. These records are private and are deleted with your account. French terms are available before registration; choosing an English interface does not by itself choose an English contract.

Security and updates

We use private storage, restricted database access, secure session cookies and access controls. These measures cannot guarantee that other members will not copy information they can see. Do not include private addresses, financial details or other people’s personal information in your profile. Material changes to the purpose of processing require notice and, where needed, renewed consent.

Privacy · Terms · Safety